Cancellation and refund policy

Last updated: 1 October 2026

PREPRIVA plans are digital services that start immediately after payment. Please try the free sample test before buying.

When you can get a refund

• Payment deducted but plan not activated: if your plan is not active within 24 hours, email us with your Order ID. We will activate the plan or refund the full amount.
• Charged twice for the same order: the extra amount is refunded in full.
• Unused plan: if you request a refund within 3 days of purchase and have not started any test under that plan, we will refund the full amount.

When refunds are not given

After you have started a test under a paid plan, or after 3 days from purchase, the plan cannot be cancelled or refunded. Plans cannot be transferred to another account.

How refunds are paid

Approved refunds are sent to the original payment method within 5–7 working days. Your bank may take a few more days to show it.

How to request

Email preprivasupport@gmail.com from your registered email address with your Order ID and the reason.